Overview
This article includes instructions on how to unlock your account or reset your password. You'll want to reset your password if you are having trouble logging in. After you reset your password, you'll use the new password, in conjunction with your email, to log in.
Table of Contents
- How to Unlock your Account
- How to Reset your Password
- How to resend a verification email
- More information
How to unlock your account
Your Fieldwire account will be locked after 5 failed attempts to log in with the wrong password.
This is a security measure that our system takes to prevent anyone other than yourself from trying to access your account. If your account is locked, you can unlock it by following the steps below.
Note: If you have locked your account, you'll immediately receive an email to the email address that was entered with the subject line: [Fieldwire] Unlock Instructions. If you have already received this email, please proceed to Step 3. If you have not received this email, or it has been longer than 6 hours since you received this email, please continue to Step 1 to generate a new one.
Step 1: Go to the Fieldwire Homepage, click on 'Login' in the upper-right, and click "Account locked?".
Note: You need to be subscribed to receive Fieldwire emails to receive this. If you are not seeing the email in your main inbox or spam folder, please refer to this article, How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?, for more information, or reach out to support@fieldwire.com as we may need to resubscribe you to receive our emails.
Step 2: Type in your email address and click "Unlock account".
Step 3: You will receive an email with the subject line '[Fieldwire] Unlock Instructions'. Click on the link in the email:
Note: It's important to click on the link in the most recent account-unlocked email as these links expire.
Step 4: After you select the link in the most recent account unlock email you will be redirected to a page that confirms the account has been unlocked. You'll then be prompted to reset your password to log into Fieldwire:
How to Reset Your Password
Step 1: Go to the Fieldwire Homepage, click 'Login' in the upper-right, and click 'Forgot password?'
Note: You can also select "Forgot Password?" through the app on your mobile device.
Step 2: Type in your email address, then click 'Reset password':
You will see the following confirmation message:
If you are not seeing the Password reset email, please refer to this article on email deliverability or, contact 'Support@Fieldwire.com'.
Step 4: Within a couple of minutes, an email from support@fieldwire.com containing reset instructions will be sent to your inbox. Once you have located the email, select "Change password". Alternatively, you can copy and paste the unfurled URL into a new window in your browser to be redirected to the Password Reset Page.
Note: It's important to click on, or copy and paste, the link in the most recent password reset email. If you are not seeing the email in your main inbox or spam folder, please refer to this article for more information: How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?
Tip : if the link received does not lead you to the reset page, we suggest that you copy the link and paste it into a incognito window.
Step 5: You will be redirected to a webpage where you can choose a new password.
Input this new password twice and then press the 'Reset Password' button:
Step 6: You're all set to log in with your new password and access your Fieldwire account!
What if you are redirected to a different page?
If you select a link in a password reset email and you are led to this page:
It means that you have selected a link in an expired password reset email or the redirect to the correct page has failed. To reset your password:
- Search your inbox and SPAM folders for the latest password reset email and click the link in the most recent password reset email you can find.
- Right-click on "Change Password" and choose to copy the link in the latest password reset email and paste it into a new page in your browser.
- Delete any requested password reset emails and request a new one.
I'm trying to Reset my Password on Mobile, and I'm not on the right page
If you are trying to reset your password on your mobile device, and the link you press to reset your password doesn't redirect you to the reset password page, copy and paste the URL into a mobile browser window. Once you paste the link this should load the reset password page:
1. On iOS or Android, press and hold the "blue" link and select copy link:
2. Tap and hold and select paste:
What if you do not receive the password reset email?
- Check your spam or junk folder for the email notification.
- Wait 10 minutes and try again.
- Recheck the email you are entering into the password reset form.
- Refer to this article that explains why you might not be receiving the email: How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?
Note: Verify you are accurately entering in the correct email address associated with your Fieldwire account before clicking 'Reset Password.
What if I am still having trouble?
If you're having issues with this process, please contact support@fieldwire.com or watch the short video below:
How to resend a verification email
Email verification is required for New users who are signing up for Fieldwire for the first time as well as for existing users upon purchase of Fieldwire. It is another step in making sure that your data stays safe and that the people who are trying to access your project information are who they say they are.
Note: Users who are invited to join accounts/projects do not need to verify their email via this flow and should not see the verification email. When invited users accept the invite in their inbox they are effectively verifying their email.
If you still have access to the initial verification email, but you weren't able to get it to within 24 hours causing the verification link to expire, follow these steps:
Step 1: Click the verification link that was initially sent to your email
Step 2: You will be directed to the page below. Select 'Go to log in' and enter your email address and password so that a new verification email can be sent.
Note: If you don't remember your password, follow the steps listed earlier in this article in the section, "How to Reset Your Password".
With this extra layer of security, sometimes emails get lost or aren't delivered for a few different reasons such as you may be unsubscribed from receiving our emails or you may have extra email security, such as Mimecast, built in to your systems. When the verification email is "lost", you can still verify your email by going through the login process on Fieldwire with the credentials you used to sign up initially. In other words, instead of going to "Sign up", you can go to "Login", enter your email and password, and you should be prompted to verify your email.
Note: If you don't remember your password, reset your password first by following the steps listed earlier in this article in the section, "How to Reset Your Password". Then, you can go through the login steps to verify your email.
What if I am still having trouble with email verification?
If you're having issues with this process, please contact support@fieldwire.com for assistance.
More information
For more information about the topics in this article please see the following articles: