Overview & background
This article includes instructions on how to unlock your account or reset your password. You'll want to reset your password if you are having trouble logging in. After you reset your password, you'll use the new password, in conjunction with your email, to log in.
- How to Unlock your Account
- How to Reset your Password
How to unlock your account
Your Fieldwire account will be locked after 5 failed attempts to log in with the wrong password.
This is a security measure that our system takes to prevent anyone other than yourself from trying to access your account. If your account is locked, you can unlock it by following the steps below:
Step 1: Go to the Fieldwire Homepage, click on 'Login' in the upper-right, and click 'Account locked?'
Note: If your account is already locked, and you attempt to log in, you'll see a validation message with a link to send an unlock email; click on this link and proceed to Step 3.
Step 2: Type in your email address and click 'Resend unlock instructions':
Step 3: You will receive an email with the subject line '[Fieldwire] Unlock Instructions'. Click on the link in the email:
Note: It's important to click on the link in the most recent account unlocked email. If you are not seeing the email in your main inbox, or spam folder, please refer to this article for more information: How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?
Step 4: After you select the link in the most recent account unlock email you will be redirected to a page that confirms the account has been unlocked. You'll then be prompted to reset your password to log into Fieldwire:
How to Reset your Password
Step 1: Go to the Fieldwire Homepage, click 'Login' in the upper-right, enter your email, and click 'Next':
Note: you can also select "Forgot Password" through the app on your mobile device.
Step 2: Click 'Forgot your Password?':
Step 3: Type in your email address, then click 'Reset password':
You will see the following confirmation message:
If you are not seeing the Password reset email, please refer to this article on email deliverability or, contact 'Support@Fieldwire.com'.
Step 4: Within a couple of minutes, an email from email@example.com containing reset instructions will be sent to your inbox. Once you have located the email, select "Change password".
Note: It's important to click on the link in the most recent password reset email. If you are not seeing the email in your main inbox, or spam folder, please refer to this article for more information: How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?
Step 5: You will be redirected to a webpage where you can choose a new password.
Input this new password twice and then press the 'Reset Password' button:
Step 6: You're all set to log in with your new password and access your Fieldwire account!
What if you are redirected to a different page?
If you select a link in a password reset email and you are led to this page:
It means that you have selected a link in an expired password reset email or the redirect to the correct page has failed. To reset your password:
- Search your inbox and SPAM folders for the latest password reset email and click the link in the most recent password reset email you can find.
- Right-click on "Change Password" and choose to copy the link in the latest password reset email and paste it into a new page in your browser.
- Delete any requested password reset emails and request a new one.
What if you do not receive the password reset email?
- Check your spam or junk folder for the email notification.
- Wait 10 minutes and try again.
- Recheck the email you are entering into the password reset form.
- Refer to this article that explains why you might not be receiving the email: How can I ensure my team is getting system emails (reports, task notifications, password resets, etc.)?
Note: Verify you are accurately entering in the correct email address associated with your Fieldwire account before clicking 'Reset Password.
What if I am still having trouble?
If you're having issues with this process, please contact firstname.lastname@example.org or watch the short video below: