Overview & background
This article includes instructions and a video of how to reset your password.
When to reset your password
- Cannot log-in.
- The account is 'Locked'.
- An error message that your email/password is invalid.
Password reset instructions
Note: you can also select "Forgot Password" through the app on your mobile device.
Step 1: Go to the Fieldwire Homepage, click 'Login' in the upper-right, enter your email, and click 'Next':
Step 2: Click 'Forgot your Password?':
Step 3: Type in your email address, then click 'Reset password':
You will see the following confirmation message:
Step 4: Within a couple of minutes, an email from firstname.lastname@example.org containing reset instructions will be sent to your inbox. Check your Spam Folder if you don't see the email in your Inbox. Once you have located the email, select "Change password".
Step 5: You will be redirected to a webpage where you can choose a new password.
Input this new password twice and then press the 'Reset Password' button:
Step 6: You're all set to log in with your new password and access your Fieldwire account!
What if you are redirected to a different page?
If you select a link in a password reset email and you are led to this page:
It means that you have selected a link in an expired password reset email or the redirect to the correct page has failed. To reset your password:
- Search your inbox and SPAM folders for the latest password reset email and click the link in the most recent password reset email you can find.
- Right-click on "Change Password" and choose to copy the link in the latest password reset email and paste it into a new page in your browser.
- Delete any requested password reset emails and request a new one.
What if you do not receive the password reset email?
- Check your spam or junk folder for the email notification.
- Wait 10 minutes and try again.
- Recheck the email you are entering into the password reset form.
Note: Verify you are accurately entering in the correct email address associated with your Fieldwire account before clicking 'Reset Password'.
Please also check out our Tutorial Video: Reset Password
My account is locked!
Your Fieldwire account will be locked after 5 failed attempts to log in with the wrong password.
This is a security measure that our system takes to prevent anyone other than yourself from trying to access your account. If your account is locked, you can unlock it and login with your existing password by following the steps below.
Step 1: Go to the Fieldwire Homepage, click 'Login' in the upper-right, and click 'Account locked?':
Step 2: Type in your email address and click 'Resend unlock instructions':
Step 3: You will receive an email with the subject line '[Fieldwire] Unlock Instructions'. Click on the link in the email:
Step 4: You will be redirected to the login page where you can re-enter your email address and then your password to login to Fieldwire:
What if I am still having trouble?
If you're having issues with this process, please contact email@example.com or watch the short video below: