How do I reset my password? – Knowledge Base

Overview & background

This article includes instructions and a video of how to reset your password.

When to reset your password

Cannot log-in.
The account is 'Locked'.
An error message that your email/password is invalid.

Password reset instructions

Note: you can also select "Forgot Password" through the app on your mobile device.

Step 1:

Go to the Fieldwire Homepage and enter your email.

Step 2:

Click on 'Forgot your Password?'

Step 3:

Type in your email address, then click 'Reset password'.

You will see the following confirmation message.

Screen_Shot_2017-09-22_at_4.48.04_PM.png

Step 4:

Within a couple of minutes, an email from support@fieldwire.com containing reset instructions will be sent to your inbox. Check your Spam Folder if you don't see the email in your Inbox. Once you have located the email, press the link to update your password.

Step 5:

You will be redirected to a webpage where you can choose a new password. Enter your company name and input this new password twice and then press the "Reset Password" button.

Step 6:

You're all set to access your Fieldwire account!

What if you do not receive the password reset email?

You can try:

Checking your spam folder for the email notification.
Waiting 10 minutes and trying again.
Rechecking the email you are entering into the password reset form.

Note: Verify you are accurately entering in the correct email address associated with your Fieldwire account before clicking 'Reset Password'.

Please also check out our Tutorial Video: Reset Password

My account is locked!

Your Fieldwire account will be locked after 5 failed attempts to log in with the wrong password.

This is a security measure that our system takes to prevent anyone other than yourself from trying to access your account. If your account is locked, just reset your password by following the steps below.

Step 1:

Click 'Account locked?'.