My Trial account is over-the-limit. How can I fix this?

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Overview & background

 

If your Trial account has gone over-the-limit, then you will receive an email from us informing you that you must either upgrade to a premium account or delete some of your content within 10 days.

As a reminder, free Trial accounts have the following content limitations:

  • 3 total projects
  • 5 total users
  • 250 total sheets

Upgrade your account

 

You can keep all of your content and upgrade to a premium Fieldwire account, which allows you to have unlimited projects and sheets.

Upgrade by selecting the premium account plan option of your choice from our Pricing page.

 

Deleting your content

 

To reduce your content back within the Trial limits, simply log into your account on the web (not the mobile app) and you'll be able to delete any projects, sheets, or users that have caused your account to exceed any limits. 

After the 10 day period is up and you have not upgraded or gone back within the free account limits - your account will automatically be blocked by our system. 

 

Unblocking your account

 

To unblock your account, you can either reach out to us at support@fieldwire.com or, if you are the project owner, you can log in to your account on the web and delete the over-the-limit content and then click “Trial Plan” in red in the upper right and select “Unblock account” from the drop down (see below).

Free_Trial_-_unblock.png 

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