Overview
For any customer working on a Premium Fieldwire Subscription Agreement with our sales team, you can now review, activate, and update your Fieldwire subscriptions, invoices, and more via Hilti Online (HOL).
This guide covers a few resources for managing your Fieldwire subscription and invoices that are always available to you in HOL once you've activated your Fieldwire subscription, and our companion guide covers the minimum necessary steps you need to take in order to activate a new Fieldwire subscription in the first place.
This article applies to customers who have purchased a Fieldwire subscription through a Fieldwire Sales Representative and need to activate, accept, or complete setup of their subscription in Hilti Online (HOL).
Common questions this article answers include:
- How do I activate my Fieldwire subscription?
- How do I accept my Fieldwire agreement or contract?
- I received a subscription activation email. What do I do next?
- How do I access a pending subscription?
- I signed a contract but my account is not active yet.
- How do I activate licenses purchased through Sales?
Relevant Subscriptions: Pro, Business, Business Plus, and (custom) Enterprise contracts, if you're working with a Fieldwire sales representative (recommended).
Note: This does not apply to our self-service upgrade options.
PayCenter - View Invoices for Download and/or Payment
Accounts can view, download, and pay invoices through PayCenter when logged into Hilti Online.
Log in to Hilti Online
To go to PayCenter:
- Click your Name/Account ID at the top of your Hilti Online page to view Account Management or Personal Information tabs.
- Under the Documents column of the Account Management tab, you'll see a link to PayCenter.
- Click PayCenter to view, download, and pay invoices.
PayCenter View
How to View Order Details and Subscription Billing Info
1. Log in to Hilti Online
2. Click on “ORDERS” next to your name:
3. Scroll down on your "ORDERS" page until you see the relevant Order - the "PO" column is especially helpful here, as you can locate your custom PO number, or else the default PO for Fieldwire subscriptions is always formatted as "FW C#####". Click the kebab (three vertical dot) icon on the far right:
4. Click "REQUEST COPY OF INVOICE" to get a fresh copy of your invoice sent your way:
You can also click "VIEW ORDER DETAILS" to see your purchaser contact and the current Billing address on file for your invoices:
You can also click "VIEW ORDER ITEMS" to see details of your Fieldwire subscription, including your tier, price, sales tax, auto renewal (infinity) vs manual renewal (fix time) setup, and more:
Note: Only the designated Contract Admin can view and download subscription contracts in Hilti Online. If you do not have access, contact your organization's Contract Admin or have them provide authorization for Fieldwire Support to share the document.