Syncing issues? Troubleshooting on an Apple device

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Overview & background

 

If you are experiencing syncing issues or it seems like there is something glitchy or unusual happening, then you can follow the troubleshooting steps listed below.

 

Step by step troubleshooting actions for Apple/iOS devices

 

Step 1:

Refresh the screen - Within the Fieldwire app, go the 'Plans,' 'Tasks,' or 'Project' list page and use your finger to swipe down the screen. That should refresh the app. You should see a blue bar moving along the top of the screen.

                 blue_loading_bar.png 

Step 2:

Force quit the Fieldwire app and reopen - Force restart the app by double-clicking on the Home button and swiping up on the Fieldwire app to close it. Reopening the app should start the sync.

 

Step 3:

Force restart your device - Hold down the power and home button until you see the Apple logo appear. Then, open the app.

 

Step 4:

Log in and log out - Log out of Fieldwire and then log back in.

Important: iOS users will not lose their data - Android users will lose the unsynced data if the login and log out.

 

Step 5:

Re-sync the Project by using the 'Synchronize Data' function - found on the 'Profile' page.

Important: Performing this action will remove and replace all the information on your device. We recommend you only take this action if you have time to re-download the content while connected to WiFi. Keep the app open while the data is repopulating.

Note: You will not lose any new data that has not yet synced.

Note: Depending on the number of projects and amount of data in each project, this can last 12+ hours. 

Important: Keep the Fieldwire app open on the device during this process.

 

To do this, you can go to the project dashboard and scroll down to select 'Profile' 

Step_2.png

 

Then, select 'Synchronize Data' 

Step_3.png 

 

Step 5:

Uninstall and reinstall the app.

Important: You will lose all data that has not yet been uploaded. This is the last troubleshooting step you should take.

 

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