Syncing issues? Troubleshooting on an Android device

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Android users 

Step by step troubleshooting actions

 

Step 1: Refresh the screen - Within the Fieldwire app, go the 'Plans,' 'Tasks,' or project list page and use your finger to swipe down the screen. That should refresh the app. You should see a blue bar moving along the top of the screen.

 

Step 2: Force quit the Fieldwire app and reopen - Click the “Recents” button at the bottom of your phone (of the three buttons on the bottom of your phone, it should be the one furthest to the right) and swipe away on the Fieldwire app to close it. Then reopen. 

 

Step 3: Re-start your device - Power off your device and wait 1-2 minutes before turning the device back on. 

 

Step 4: Reset the device Settings - You can hard reset the app by going to your device’s Settings, then clicking on “Apps,” then on “Fieldwire,” and selecting “Clear Data.” Then reopen the app and see if it starts syncing.

 

 

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