Overview & background
If you are experiencing syncing issues or it seems like there is something glitchy or unusual happening, then you can follow the troubleshooting steps listed below.
Step by step troubleshooting actions for Android devices
Refresh the screen - Within the Fieldwire app, go the 'Plans,' 'Tasks,' or project list page and use your finger to swipe down the screen. That should refresh the app. You should see a blue bar moving along the top of the screen.
Force quit the Fieldwire app and reopen - Click the 'Recents' button at the bottom of your device (of the three buttons on the bottom of your device, it should be the one furthest to the right) and swipe away on the Fieldwire app to close it. Then reopen.
Re-start your device - Power off your device and wait 1-2 minutes before turning the device back on.
Reset the device Settings - You can hard reset the app by going to your device’s Settings, then clicking on 'Apps, then on 'Fieldwire,' and selecting 'Clear Data.' Then reopen the app and see if it starts syncing.
- Why aren't my plans syncing?
- Is my wifi/network connection fast enough?
- Am I using the most updated operating system and version of Fieldwire?