Is your WiFi speed 10 Mbps (megabits per second) or faster?



Question: Are you on a WiFi with an upload connection of 10 Mbps or faster?

Tip: You can identify the speed of your WiFi by going to or by downloading the 'Speed Test' app in iOS Speed Test app or Google Play Speed Test app

  • If yes, and your upload connection speed is 10 Mbps or faster, then proceed to the next steps in this Help Center Article.
  • If no, keep in mind that using cellular data is a much less reliable and more faulty way to sync data. The typical bandwidth capacity of the cellular connection can vary immensely - even from minute to minute.

Solution: We recommend that you connect to WiFi with a reliable connection of 10 Mbps or faster. 

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