Is your WiFi speed 20 megabits per second (Mbps) or faster?

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Overview & Background


Are you on a WiFi connection with an upload connection of 20 Mbps or faster?

If not, you may notice that your plans or tasks may take longer to load. 

Tip:
You can identify the speed of your WiFi by going to http://www.speedtest.net/ or by downloading the 'Speed Test' app in iOS Speed Test app or Google Play Speed Test app

  • If yes, and your upload connection speed is 20 Mbps or faster, and you notice synchronization issues, then proceed to the next steps in this Help Center Article.

  • If no, keep in mind that using cellular data is a much less reliable and more faulty way to sync data. The typical bandwidth capacity of the cellular connection can vary immensely - even from minute to minute.

We typically recommend that you connect to WiFi with a reliable connection of 20 Mbps or faster. 

FAQs & troubleshooting

These articles provide more information about resolving synchronization issues. 

Have more questions? Submit a request