Am I using the most up-to-date Mobile Operating System and App version for Fieldwire?

Overview

Is your device operating system up to date? Are you using the most current version of Fieldwire?

If not, you may notice certain functionality issues or you may be missing out on new features! 

Device Operating system 

*Using older iOS versions could cause sync issues and unrecoverable data.

Note: Since June 2021, certain Huawei Smartphones & Tablets have shipped with HarmonyOS 2.0 which is not currently supported.

We always recommend running the latest version of Fieldwire, since we're constantly adding features and improving performance, so if you're considering upgrading your device(s), please refer to this list of devices that support iOS 13 and higher.

Fieldwire App version

Note: Occasionally, the app may show the "Open" button instead of the "Update" button. Please click the logo and the "Update" button will appear on the details page. 

Ensuring you have the most up-to-date operating system and version of Fieldwire can help resolve many functionality issues and provides a smoother user experience.

• If you are using the most up-to-date operating system and the most current version of the Fieldwire App,  and are still experiencing any issues, please click the appropriate link and proceed to the troubleshooting steps for Android or Apple iOS to address syncing issues.

Note: If you are using an older version of the Fieldwire App, it is possible that some of your projects will become "Blocked", and you will not be able to access those projects. This is due to certain features being updated within the projects, themselves. The only way to get Unblocked at this point is to update your version of the Fieldwire App.

Web browser versions

Fieldwire works on all web browsers, including recent versions of Chrome (Recommended), Firefox, Safari, and Microsoft Edge.

Note: Internet Explorer has been discontinued, and Microsoft will stop supporting it completely in 2021

Fieldwire's Windows App (Beta)

At this time, Fieldwire's Windows App, available to download on the Microsoft Store, is currently in beta.  There are no plans for development as Microsoft, themselves, have stopped development on their mobile devices.

If you have downloaded Fieldwire from the Microsoft Store for your Windows computer, we recommend using the web version of Fieldwire instead (app.fieldwire.com). 

The Fieldwire Windows app for the Microsoft Surface operates differently than the mobile app available on Android and iOS devices since it is a 'skin' of the web version. 

The Fieldwire App for Microsoft Surface lacks certain features, such as no offline mode and no access to the device's back camera. Thus, if you'd like to leverage Fieldwire on your Surface, we recommend using the Surface's web browser to access the web version of Fieldwire (app.fieldwire.com) alternatively you can download the latest and greatest mobile experience on our iOS or Android apps. 

More Information

These articles provide additional advice on how to have the best experience on Fieldwire:

• Does my mobile device have enough data capacity and available storage space for Fieldwire on Android or iOS (iPhone and iPad)?
• Field Guide to Syncing
• Is your WiFi speed 20 megabits per second (Mbps) or faster?
• What is Smart Syncing?
• Can I use Fieldwire while offline?

Fieldwire Field Training Tutorial Videos

These tutorial videos provide some additional tips about Fieldwire on iOS and Android devices. 

On iOS

On Android