Overview & background
At times, there can be login, email account or even technical issues that prevent you from receiving reports. This article will help you troubleshoot the non-technical issues that may be why you are not receiving reports.
Email issue - are you using the correct email?
Question: Did you enter the correct email when you created your account?
Tip: Look at your profile settings to confirm if you are logging in using the correct email address.
- If there is an error in your email address, change the email address on your account.
- If there is no error in your email address, please also verify that you entered the correct email when you sent the report.
Solution: Change your email address if there is a typo. Re-enter the correct email address when you send the report.
Email filters issue? Did you check your spam or junk folder?
Question: Is the email from Fieldwire being sent to your spam/junk folder?
Tip: The folder may be called "Spam" or "Junk" depending on your email provider.
- If yes, then follow the directions in the email and ensure that Fieldwire is removed from your Spam/Junk list.
- If no, email firstname.lastname@example.org
Solution: Add Fieldwire as a known email domain to your inbox to ensure Fieldwire emails are no longer allocated to your Spam / Junk folder.