Overview & background
At times, there can be login, email account or even technical issues that prevent you from receiving reports. This article will help you troubleshoot the non-technical issues that may be why you are not receiving reports.
Email issue - are you using the correct email?
| Question | Did you enter the correct email when you created your account? |
| Tip | Look at your profile settings to confirm if you are logging in using the correct email address. |
Going to 'Profile Settings' to confirm the email address on your account
|
Solution |
Change your email address if there is a typo. |
|
Solution |
Re-enter the correct email address when you send the report. |
Email filters issue? Did you check your spam or junk folder?
| Step 1 | Check if the email from Fieldwire is being sent to your spam/junk folder. |
| Step 2 | If the email was being filtered to your Spam/Junk folder, then add support@fieldwire.com as a trusted sender. |
| Step 3 | You can also add Fieldwire as a known email domain to your company's server. Email support@fieldwire.com to learn more. |
More information
- You can test your wifi connection which can impact the report delivery time by seeing Is your WiFi speed 1- Mbps or faster?
- Projects, photos & files can be great to learn about as well
- Learn How to use the reports feature
Tutorial Video on Profile Settings
Tutorial Video on Project Settings