Overview & background
There are specific instances when you try to take action on a Form and you will see the error message below.
Web Version Error message:
Mobile Application Error Message:
What the error message means
The error message indicates that the content of the Form has not fully synced with Fieldwire yet. This may be because another user is editing the same Form but on a different device or the Form content was finalized and was syncing to the Fieldwire server but the finalized content is not fully synced yet.
Wait for a few minutes, then hard refresh the web browser. For the mobile app, make sure to have the most up to date operating system and Fieldwire application.
iOS & Android
1. Make sure that your device and Fieldwire are up to date. Please click here to go over the most up to date version.
2. Within the Fieldwire app, go to the Forms page and use your finger to swipe down the screen. That should refresh the app. You should see a blue bar moving along the top of the screen.
3. If the previous solutions aren't working, please disable and enable the project.
How to hard refresh on Google Chrome
Click 'CTRL' + 'R'
Verify you have a high-speed internet connection
You can verify the speed of your network connection by reviewing this article: Is your WiFi speed 10 Mbps (megabits per second) or faster?
Connect with other teammates to verify who may be editing the Form
Depending on how your team uses Fieldwire, you could even create a Task and assign the task to them!