How to contact Fieldwire Support – Knowledge Base

Overview

We want you to get help quickly, right when you need it. Fieldwire offers multiple support channels so you can reach our team in the way that works best for you.

Fieldwire offers multiple support channels. The best channel depends on the type of assistance you need, as outlined below.

Which support channel should I use?

To help you get the fastest and most effective support, choose the channel that best matches your situation:

Use In-App Messenger (Chat) for:

Quick product questions
Help finding Knowledge Base articles
Basic troubleshooting assistance
Questions about how a feature works
Connecting with a Support Team member during business hours

Use Email Support for:

Reporting a potential bug
Submitting a feature request
Issues that require screenshots, videos, or attachments
Detailed investigations that require account or project review
Following up on an existing support case

Email: support@fieldwire.com

Reporting a bug

If you believe you've found a bug, please email Support with:

A description of the issue
The steps to reproduce it
Screenshots or screen recordings, if available
Relevant project, task, form, or account information

This allows our team to fully investigate the issue and determine whether it should be escalated for further review.

Submitting a feature request

If you'd like to request a new feature or product enhancement, please email Support with details about the functionality you'd like to see and how it would improve your workflow.

In‑App Messenger (Chat)

Best for: Quick questions, Knowledge Base guidance, and basic troubleshooting

Availability: 24/7 through our AI chatbot; human support during business hours

The fastest way to get help is through the in‑app messenger, available on any Fieldwire webpage and throughout our Knowledge Base.

Simply click the (?) Help button in the upper‑right corner if you are signed in to Fieldwire and the widget will appear in the bottom right-hand corner. This widget is always visible in the knowledgebase.

Why use Messenger?

24/7 AI chatbot support
- Our AI Assistant can answer common questions instantly and search our Knowledge Base to provide relevant articles.
Seamless handoff to a human
- For anything the AI can’t solve, you can select “Talk to a human” and our Support Team will follow up as soon as they’re available.
Easy to use
- The widget opens directly on the page, and you’ll receive a notification sound when a new message arrives (you can disable this via the (⋮) menu).

How to open the messenger

Click the (?) button in the top right of the Fieldwire app or website.
Select Get help.
Chat with the AI Assistant or request a human agent.

To close or hide the widget, click the button again.

Phone Support

Available to Business and Business+ customers

Our Support Team can be reached directly at:

United States: +1 855‑222‑4959
France: +33 (0)1 88 24 39 77

Call Hilti to request a Fieldwire callback

You can also request a callback through Hilti Support using the numbers below:

Austria: 0800 81 81 00
Germany: +49 800 888 55 22
Belgium: 0800 995 95
Denmark: 44 88 80 80
Great Britain: +44 800 886 100
Ireland: 1800 287 387
Italy: +39 800 827 013
Switzerland: 0844 84 84 85
Sweden: 020‑555 999

If your country isn’t listed, you can request a callback by sending us an email at support@fieldwire.com.

Languages supported:

English, French, German, Italian, Swedish, and Danish.

Email Support

Best for: Non‑urgent questions or detailed requests

You can email Fieldwire Support at support@fieldwire.com.

Emailing us from the Fieldwire mobile app

Go to your Project Dashboard on your mobile device.
Tap the three dots (⋮) in the upper‑right corner.
Select Support.
Choose a relevant topic under Contact Us.

Your device’s email app will open with a pre‑filled draft addressed to Support.

iOS:

iOS users: If you want to change the sending email address, follow this guide: Q&A: How do I pick an email to use to send export emails through Fieldwire on iOS?

Android:

More information

Fieldwire Troubleshooting