Overview
We want you to have access to all the help you need, right when and where you need it. That is why we have multiple channels available to our users to contact our Support team to get the answers you need fast!
You can contact our support team directly via the following channels:
You can email Fieldwire Support directly at support@fieldwire.com to open a ticket regarding any query you may have about Fieldwire.
It is also possible to email support directly from your Fieldwire App.
To do so:
- Make sure you are looking at your project dashboard on your mobile device
- Click on the three dots in the upper right-hand corner of your screen
- Click on Support
- Under Contact Us, choose the most relevant topic
iOS:
Android:
Your native email app will then open with a draft email to contact Support. If you are using iOS and would like to change the email address from which you send the email, follow the steps on this article: Q&A: How do I pick an email to use to send export emails through Fieldwire on iOS?
In-App Help Button (Chat)
In-app support is available from the help launcher in the upper-right corner of our Fieldwire app top menu. This button is accessible from any fieldwire.com webpage as well as on our Knowledge Base.
When you click the (?) button, you will see a few different options, including the Get help button.
After clicking on the Get help button, the Fieldwire help widget will open in the lower-right corner where you will immediately be greeted by our AI Agent. This AI Agent can answer your questions as well as search our Knowledge Base and provide you with links to relevant articles.
If the AI Agent is unable to assist you or you find its answer unsatisfactory, you can click on the Talk to a human option. Once you have done so, you will need to input your name and email address, which will be sent to our Support Team.
Our Support Team will then follow up with you as soon as they are able. There will be a sound when a new chat message comes through, but if you want to turn the sound off you can click the (⋮) icon and toggle Sound off.
If you want to close/hide the help widget, simply click the widget button again.
Phone
Phone support is available to all Business and Business + customers. Our Support Team can be reached directly at the following numbers:
United States: +1 855 222-4959
France: +33 (0)1 88 24 39 77
Tickets can also be raised through Hilti support by calling the numbers below to request a call-back from Fieldwire:
Austria: 0800 81 81 00
Germany: +49 800 888 55 22
Belgium : 0800 995 95
Denmark: 44 88 80 80
Great Britain: +44 800 886 100
Ireland: 1800 287 387
Italy: +39 800827013
Switzerland: 0844 84 84 85
Sweden: 020-555 999
If you reside in another country and would like to request a call back, you can also make your request by email.
Phone support is available in English, French, German, Italian, Swedish and Danish.
More information
- Getting started with Fieldwire!
- What do people use Fieldwire for?
- I've been invited to a project, what do I do next?
Fieldwire Troubleshooting