Overview
We want you to get help quickly, right when you need it. Fieldwire offers multiple support channels so you can reach our team in the way that works best for you.
Below are the best ways to get assistance, starting with the fastest and most effective option.
In‑App Messenger (Chat)
Best for: Quick answers, troubleshooting, and knowledge base help
Availability: 24/7 through our AI chatbot; human support during business hours
The fastest way to get help is through the in‑app messenger, available on any Fieldwire webpage and throughout our Knowledge Base.
Simply click the (?) Help button in the upper‑right corner if you are signed in to Fieldwire and the widget will appear in the bottom right-hand corner. This widget is always visible in the knowledgebase.
Why use Messenger?
-
24/7 AI chatbot support
- Our AI Assistant can answer common questions instantly and search our Knowledge Base to provide relevant articles.
-
Seamless handoff to a human
- For anything the AI can’t solve, you can select “Talk to a human” and our Support Team will follow up as soon as they’re available.
-
Easy to use
- The widget opens directly on the page, and you’ll receive a notification sound when a new message arrives (you can disable this via the (⋮) menu).
How to open the messenger
- Click the (?) button in the top right of the Fieldwire app or website.
- Select Get help.
- Chat with the AI Assistant or request a human agent.
To close or hide the widget, click the button again.
Phone Support
Available to Business and Business+ customers
Our Support Team can be reached directly at:
- United States: +1 855‑222‑4959
- France: +33 (0)1 88 24 39 77
Call Hilti to request a Fieldwire callback
You can also request a callback through Hilti Support using the numbers below:
- Austria: 0800 81 81 00
- Germany: +49 800 888 55 22
- Belgium: 0800 995 95
- Denmark: 44 88 80 80
- Great Britain: +44 800 886 100
- Ireland: 1800 287 387
- Italy: +39 800 827 013
- Switzerland: 0844 84 84 85
- Sweden: 020‑555 999
If your country isn’t listed, you can request a callback by sending us an email at support@fieldwire.com.
Languages supported:
English, French, German, Italian, Swedish, and Danish.
Email Support
Best for: Non‑urgent questions or detailed requests
You can email Fieldwire Support at support@fieldwire.com.
Emailing us from the Fieldwire mobile app
- Go to your Project Dashboard on your mobile device.
- Tap the three dots (⋮) in the upper‑right corner.
- Select Support.
- Choose a relevant topic under Contact Us.
Your device’s email app will open with a pre‑filled draft addressed to Support.
iOS:
iOS users: If you want to change the sending email address, follow this guide: Q&A: How do I pick an email to use to send export emails through Fieldwire on iOS?
Android:
More information
- Getting started with Fieldwire!
- What do people use Fieldwire for?
- I've been invited to a project, what do I do next?
Fieldwire Troubleshooting