Question
I want to upload a photo from my mobile device to my Fieldwire Mobile App, but I keep getting this error message: "Could not add photo(s). iCloud photos need to be saved on the device before being added on Fieldwire."
And/or I am trying to upload a photo from my computer to the Fieldwire Web App in a task but I keep getting this error message: "FAILED WHILE UPLOADING TRY AGAIN"
Answer
These error messages are different from each other and each have a distinct solution.
Mobile:
The iCloud error message means that the selected photos are stored on iCloud - the photos will need to be saved from iCloud onto your mobile device, and then you can upload from your device to the Fieldwire Mobile App:
Web Browser:
The "failed while uploading" error message means that there is a local with your browser that is stoping the photo from uploading.
How to Fix
Mobile:
To be able to upload your photos using your iOS device make sure that your iCloud photos are also saved on your device.
Navigate to "Settings" > Select "Photos" > Choose "Download and Keep Originals"
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Web Browser:
To fix this issue try the following solutions:
1. Clear your browser's cache.
2. Disable any plugins in your browser.
3. Use Incognito mode.
4. Use another browser to upload your photo.
If these solutions don't fix your issue please write in to support at support@fieldwire.com. We will be happy to help.
More Information
Here are a few additional articles that go into photos:
- The Photos Tab
- How do I markup photos?
- How do I change the date of a photo from the date uploaded to the date taken