Overview
Fieldwire offers the ability to purchase a single Pro annual license directly through the Fieldwire mobile app on iOS devices (iPhone / iPad).
At this time, in‑app purchases are not supported on Android.
If you upgrade through the Apple App Store, your payment is processed by Apple. Because Apple does not share your billing information with Fieldwire, there are a few important steps required to fully activate your Pro subscription inside Fieldwire.
This article explains:
- What happens after you purchase a subscription in the iOS app
- Why your account will still show “Basic” after paying
- How to finalize activation
- Pricing differences
- How to request a refund from Apple
- Options for adding more users or upgrading later
What Happens When You Purchase Fieldwire Through iOS
When you upgrade to Pro – Annual inside the Fieldwire iOS app:
- Apple processes the payment.
- Fieldwire receives a notification that a purchase was made.
- Your account will temporarily remain on the Basic plan until activation is completed.
Because Apple does not provide Fieldwire with your billing details, we must collect additional information to finalize activation and enable auto‑renewals and upgrades.
You will not be charged again. The additional information is for renewal and account management only.
How to Complete Your Account Activation
After your purchase, a Fieldwire Support Specialist will reach out to you by email to schedule a quick call.
During this call, we will:
- Verify your account details
- Complete your subscription activation in our billing system by collecting your credit card information over the phone
- Ensure your plan immediately switches from Basic → Pro
If you prefer, you can call us directly at: 855‑222‑4959 (8am–5pm PST)
If you choose not to provide your billing details, you will need to request a refund directly from Apple (instructions below).
Why the Price Is Different in the App Store
Fieldwire pricing varies depending on where you purchase:
| Purchase Location | Price | Why? |
|---|---|---|
| Inside the iOS App Store | $499 per user/year | Apple keeps 30% of all in‑app purchase revenue. |
| Fieldwire Website | $468 per user/year | No third‑party fees. |
Apple’s fee is the reason for the price difference between App Store and website purchases.
If You Need More Than One License
An iOS in‑app purchase provides one Pro annual license.
If you need additional licenses after your account has been activated by Support, you can do the following:
- Check out our article to learn how you can do this on your end: How do I Add or Remove Licenses as a Self-Serve Customer?
- Contact Fieldwire Support who can guide you through the purchase process.
This ensures your full team can be onboarded quickly.
Refunds for iOS In‑App Purchases
Because Apple processes in‑app payments, Fieldwire cannot issue refunds for purchases made through the Apple App Store.
To request a refund:
Use Apple’s official refund portal: https://support.apple.com/HT204084 (“Request a refund for apps or content that you bought from Apple”)
Apple is the only party authorized to approve or deny refund requests for these in-app purchases.
Frequently Asked Questions
Why does my account still show Basic after paying?
Apple confirms the purchase, but Fieldwire must complete activation manually. A member of our team will contact you shortly after the purchase to finalize it.
Will I be charged twice?
No. You’ve already paid Apple. Fieldwire does not charge you again for the same subscription.
Can I skip the activation call?
We must collect billing details that Apple does not share with us. Without this step, we cannot:
- Activate your Pro plan
- Process renewals
- Add users
- Apply future upgrades
Can I upgrade or manage my subscription through Apple?
No. Apple only processes the initial payment. All subscription management is handled through Fieldwire.