I have checked the files checkbox on the PDF detailed report template, however, files don't appear in my report. How do I get files to appear in the report?
|The task view:|
|File checkbox in a detail report template:|
|Example of outcome:|
When files are uploaded to Fieldwire, they are uploaded to the message section of the tasks. To include files in your detailed report, select the 'message' and 'files' checkboxes.
Selecting the "Message" checkbox posts the file hyperlinks in the task comments.
Selecting the "Files" checkbox includes the referenced files in the report if the file is smaller than 2.5 MB. If the file is larger than 2.5 MB, it will be accessible via a hyperlink in the task messages.
How to Fix
|Ensure both the "Messages" and "Files" checkbox are selected:
|The outcome of the report:|
The file hyperlinks are included in the report (Files are also included at the end of the report if the file itself is <2.5 MB).
If only the message checkbox is selected, only the link to the files will exist in the report.
Note: To ensure that you generate the best reports review the following articles:
Here are a few additional articles that go into reports:
- Practical Guide: How to configure tasks for great reports
- Can I send a report from my mobile device?