Integrations Tab: Hilti CrewCenter

Overview

Fieldwire account administrators can connect their Fieldwire account to Hilti CrewCenter to synchronize project information between the two platforms.

Once the integration and its project sync automation are active, projects created or updated in Fieldwire are automatically synchronized with Hilti CrewCenter. This reduces duplicate data entry and helps keep project information aligned with resource management in CrewCenter.

Fieldwire remains the source of truth for synchronized project information. Project data flows one way from Fieldwire to Hilti CrewCenter.

This article explains the requirements for connecting Fieldwire and Hilti CrewCenter, how to configure project synchronization, what information is synchronized, and how to resolve common connection issues.

Note: This article focuses specifically on connecting and configuring the Hilti CrewCenter integration. For general information about integrations and automations in Fieldwire, refer to the following articles:

• Integrations Tab: Setting up a Connection
• Integrations Tab: Setting up an Automation

Requirements

Before connecting Fieldwire and Hilti CrewCenter, ensure you have the appropriate subscription and permissions in both platforms.

To configure the integration, you'll need:

1. A Fieldwire Business or Business Plus subscription
2. Account Owner or Account Manager permissions in Fieldwire
3. An active Hilti CrewCenter subscription
4. Administrator access in Hilti CrewCenter to authorize the connection

Setting Up a Connection to Hilti CrewCenter

The connection authorizes Fieldwire to send supported project information to the linked Hilti CrewCenter account.

To connect Fieldwire to Hilti CrewCenter, do the following:

1. Log in to Fieldwire on the web at app.fieldwire.com .
2. From the main Project Dashboard, click the Integrations tab in the top navigation bar.
3. Locate the Hilti CrewCenter integration tile.
4. Click Connect or Set up.
5. In the secure login window, enter your Hilti or CrewCenter credentials.
6. Authorize Fieldwire to access your Hilti CrewCenter account.
7. Return to the Fieldwire Integrations page.
8. Confirm that the Hilti CrewCenter tile displays a Connected status.

Setting Up Project Sync Automation

After connecting Fieldwire and Hilti CrewCenter, configure and activate the project sync automation. Establishing the connection alone does not activate project synchronization.

To configure project synchronization, do the following:

1. From the Fieldwire Project Dashboard, click the Integrations tab.
2. Click the connected Hilti CrewCenter integration tile.
3. Locate the Automations section.
4. Click Create Automation or enable Project Sync.
5. Configure the automation with the following settings:
   • Trigger: A project is created or updated in Fieldwire
   • Target: Synchronize the project to Hilti CrewCenter
6. Click Save & Activate.
7. Confirm that the project sync automation displays an Active status.

Viewing and Managing Synchronized Projects

After the project sync automation is active, new projects created in Fieldwire generate corresponding projects in Hilti CrewCenter.

Updates to supported project information in Fieldwire are also sent to the linked project in CrewCenter.

Manage the Project Sync Automation

To review or manage the active synchronization rule:

1. Open the Integrations tab from the Fieldwire Account Dashboard.
2. Select the Hilti CrewCenter integration tile.
3. Open Manage Automations.
4. Review the status of the project sync automation.

Open a Synchronized Project in CrewCenter

From the project details or automation management view, click Open in CrewCenter to open the corresponding project dashboard in Hilti CrewCenter.

What Information Is Synchronized?

The project sync sends supported project information from Fieldwire to Hilti CrewCenter.

Important: Project synchronization is one way. Changes made directly in Hilti CrewCenter are not synchronized back to Fieldwire.

Troubleshooting

Connection Error Appears on the Integration Tile

If the Hilti CrewCenter credentials expire or the connected account's permissions change, a Connection Error status may appear on the integration tile.

To restore the connection:

1. Open the Integrations tab from the Fieldwire Account Dashboard.
2. Click the Hilti CrewCenter integration tile.
3. Click Reconnect or Re-authenticate.
4. Enter your CrewCenter administrator credentials.
5. Authorize the connection again.
6. Confirm that the integration tile returns to the Connected status.

Projects Are Not Appearing in CrewCenter

If a Fieldwire project does not appear in Hilti CrewCenter:

1. Open the Hilti CrewCenter integration settings.
2. Confirm that the Project Sync automation is set to Active.
3. Confirm that the project was created after the project sync automation was activated.
4. If the project existed before activation, update and save a supported project detail in Fieldwire, such as the project name, to trigger a synchronization event.
5. Check the integration tile for a Connection Error status. If an error appears, reconnect the integration before attempting the synchronization again.

Current Behavior and Limitations

• Project synchronization is one way from Fieldwire to Hilti CrewCenter.
• The Fieldwire account and Hilti CrewCenter account must be connected before a project sync automation can be activated.
• New Fieldwire projects synchronize automatically when the project sync automation is active.
• Updating and saving supported project details can trigger synchronization for an existing Fieldwire project.
• Disconnecting the integration stops future synchronization.
• Disconnecting the integration does not delete projects that were already created in Hilti CrewCenter.

FAQ

Is project synchronization bi-directional?

No. Project synchronization is currently one way from Fieldwire to Hilti CrewCenter. Projects created or updated in Fieldwire generate or update the corresponding projects in CrewCenter. Changes made directly in CrewCenter do not synchronize back to Fieldwire.

Will my existing Fieldwire projects synchronize automatically when I activate the automation? 

New projects created after the automation is activated synchronize automatically. For a project that existed before activation, update and save a supported project detail in Fieldwire to trigger the synchronization event.

What happens if I rename a project in Fieldwire?

After the updated project name is saved in Fieldwire, the corresponding project name is updated in Hilti CrewCenter.

Who can configure or modify the Hilti CrewCenter integration? 

The user configuring the integration must be an Account Owner or Account Manager in Fieldwire and must also have administrator access in Hilti CrewCenter.

What happens if I disconnect the integration?

Disconnecting the integration stops future project synchronization. Projects that were already created in Hilti CrewCenter remain available and are not deleted.

Does connecting Fieldwire to CrewCenter automatically begin synchronizing projects? 

No. After connecting the accounts, you must separately configure and activate the Project Sync automation.

Why does the Hilti CrewCenter integration show a Connection Error? 

A Connection Error can appear if the CrewCenter credentials expire or the connected account's permissions change. Open the integration tile and use the reconnect or re-authenticate option to authorize the connection again.