Overview
Fieldwire supports multiple data regions, allowing customers to store project data in the region that best aligns with their data residency and compliance requirements. Currently, Fieldwire supports data hosting in the United States (US), European Union (EU), and Canada (CA).
Data regionalization helps organizations control where their project data is stored while maintaining access to Fieldwire's core project management capabilities. If you'd like to see additional regions added in the future, please contact support@fieldwire.com to submit your feedback.
Available Data Regions
Fieldwire currently supports the following data regions:
| Region | Primary Server Location |
|---|---|
| United States (US) | Virginia |
| European Union (EU) | France |
| Canada (CA) | Montreal |
How to find the region of an account or project
If regionalization is enabled for your account, you can view the default location for newly created projects by navigating to the Account tab and locating the Project data region field.
Note: Regional information is only displayed when regionalization has been enabled for the account.
If regionalization is enabled and you are a Project Admin, you can view the hosting region of an individual project by opening the project and navigating to the Project Settings tab. Scroll down to locate the Data Region field.
For more information about project settings, see: Introduction to the Project Settings Tab on Web and Mobile
What data is regionalized?
The majority of project-related information is stored in the project's selected region.
Data stored in the project's region includes:
- Plans and markups
- Photos and attachments
- Tasks
- Forms
- RFIs
- Change Orders
- Project-level integrations
- Account templates and lists used by projects
Data that remains stored in the United States regardless of project region includes:
- User profile information (name, email address, phone number)
- Account billing information
- Invoice and payment information
Note: Data created before regionalization was introduced remains in its original hosting location. Fieldwire does not currently support migrating existing project data from one region to another.
Regionalized data and multi-region accounts
Fieldwire supports project data hosting in three regions: the United States (US), European Union (EU), and Canada (CA). Organizations can use regionalization to help meet data residency and compliance requirements while continuing to collaborate across projects.
Can I have projects in multiple regions?
Yes. An account can have access to more than one data region. If multiple regions are enabled, eligible users may be able to select a region when creating new projects.
Existing projects remain in the region where they were originally created. Changing an account's primary region does not move existing project data.
Region-specific templates and account resources
Regionalized data is specific to each region. Account-level resources such as templates and lists can only be used by projects hosted in the same region.
For example, a project stored in the EU can only access account templates stored in the EU. The same applies to projects stored in Canada and the United States.
To view templates and account resources by region, navigate to the Templates tab and select the desired data region.
Canada region availability
Project data hosted in the Canada region is stored and processed using infrastructure located in Montreal, Canada.
All core Fieldwire functionality is available in the Canada region, including project collaboration, plans, photos, tasks, forms, RFIs, Change Orders, Submittals, reporting, notifications, and mobile app support.
At launch, the following AI-powered features are not available in Canada-hosted projects:
- Automatic photo tagging
- AI-assisted RFI editing suggestions
Note: Feature availability is determined by the region where the project is hosted, not the account's primary region.
Note: AI-powered features are only available for customers on Business tier or above.
Frequently Asked Questions
Can I change the region of an existing project?
No. Projects are permanently associated with the region they were created in. If you need a project in another region, create a new project in the desired region.
Can I change my account's primary region?
Yes. Changes to an account's primary region must be made by Fieldwire Support. Contact support@fieldwire.com for assistance.
Will I lose access to existing projects if my account's primary region changes?
No. Existing projects remain accessible. Fieldwire automatically displays content from all regions your account has permission to access.
Can I have projects in multiple regions?
Yes. An account can have access to multiple regions, allowing eligible users to create projects in different data regions as needed.
Are new customers automatically assigned to a region?
Customers signing up from a European IP address are automatically assigned to the European Union region.
At this time, customers are not automatically assigned to the Canada region based on location.