How do I unblock my account?

Follow

Overview & background

 

If your account is blocked, it is likely because you exceeded the account limits in place with the free version of Fieldwire. As a reminder, those who have free Fieldwire accounts are restricted to:

  • 3 total projects
  • 5 unique users
  • 250 total sheets

When logged into your account, it will be indicated in red that your account is blocked under "Trial Plan" in the upper right corner by your name.

 

Fieldwire.png

 

You can either upgrade to a premium account, which allows you to have unlimited projects and sheets, or delete some of your content to unblock your account.

 

Unblock your account

 

To unblock your account, you can either reach out to us at support@fieldwire.com or, if you are the project owner, you can log in to your account on the web and delete the over-the-limit content and unblock your account. 

 

Step 1:

Delete over-the-limit content. See below on how to delete.

Step 2:

Click Trial Plan next to your name in the upper right.

Step 3:

Select "Unblock account"

 

Fieldwire.png

 

Deleting your projects when blocked

 

As the Project admin, you can log into your account on the web and delete your projects from the main dashboard. Your projects will appear in red with a crossed out circle but you are still able to delete them. 

 

Step 1:

Click on the project tile.

Step 2:

Hover your mouse near the star icon. 

Step 3:

Click the gear icon once it appears. 

Step 4:

Click "Delete" and then type in the project name to confirm and delete. 

 

Deleting_Projects.gif

 

Once you've gone back under the 3 project limit, then click Trial Plan in red in the upper right and select “Unblock account” from the drop down.

 

Deleting your sheets when blocked

 

As the Project admin, you can log into your account on the web and delete sheets from your projects. Like mentioned before, your projects will appear in red but you can still click into the project and access your sheets through the Plans tab.

 

You can quickly batch delete multiple sheets at once.

 

Step 1:

Go to the Plans tab. 

Step 2:

Hover over the upper left corner of the sheet and check the box.

Step 3:

Hold down shift and drag your mouse to select multiple sheets. 

Step 4:

Click the red Actions button and chose "Delete" from the drop down. 

 

Batch_delete_sheets.gif

 

Once you've deleted your extra sheets, be sure to click on Trial Plan in the upper right and choose "Unblock account" from the drop down. 

 

Deleting your users when blocked

 

You can delete users from the People tab as the Project admin. 

Step 1:

Go to the People tab on the main dashboard.

Step 2:

Click the Permission level drop down to the right of the user's name.

Step 3:

Click "Remove".

 

Remove_users_from_account.gif

 

You can also delete users from individual projects from the People's tab. 

Step 1:

Click into the individual project and click the People tab.

Step 2:

Click Actions to the right of the user's name.

Step 3:

Click "Remove" and it will prompt you to confirm and remove. 

 

Removing_users_from_project.gif

 

Once you've deleted the users from your account, click on Trial Plan in the upper right and chose "Unblock account" from the drop-down. 

 

 Fieldwire.png

Have more questions? Submit a request