Overview
This article has step-by-step instructions on how to change the Credit Card associated with your account, how to change the invoice recipient email address, and how to view and download previous payment statements. You'll find all these settings in the 'Account' tab of your Fieldwire account's home page.
- Subscriptions: all premium (paid) subscriptions, not relevant for Basic (free) accounts
- Permissions: only account owners and managers have access to view and edit the Account billing settings described below
Table of Contents
- How to Update your Credit Card
- How to Update your Billing Address
- How to Change who Receives Receipt Emails
- How to View your Payment History
- How to Export your License Count
- Additional Resources
How to Update your Credit Card
If the card linked to your paid subscription expires or if you otherwise need to update the card on file or any of its details, follow these steps:
1. Click on the 'Account' tab or the paid subscription plan in the upper right corner of the screen:
2. Click 'Change your payment method'.
3. Enter your new credit card information:
4. Click 'Save card'. Your new payment information is now stored in your account for all future charges.
How to Update your Billing Address
In order to keep your automatic payments functioning and accurate (given local and state sales taxes you may or may not be subject to), it's critical to keep your credit card address up-to-date in your Fieldwire Account. Here's how to check and update your address on file:
1. Click on the 'Account' tab or the paid subscription plan in the upper right corner of the screen:
2. Scroll down to "Billing Information", find the "Invoice details" section, and click "Edit details:"
3. Update your address "on file" and save.
How to Change who Receives Receipt Emails
The account owner or any account manager can also change the email address that receives all receipt (invoice) emails to another individual e.g. your accounting department, under the ‘Account’ tab.
Scroll down to "Billing Information" and click the Pencil icon to edit the email address of the "Recipient" in the "Invoice Information" section:
You can also edit the name of the Company and Address under this section. This information will appear on all the receipts that you receive from Fieldwire.
How to View your Payment History
If you click the 'Click here to access your payment history' link under "Billing Information," a new window will pop up with the option to download PDFs of your past invoice receipts:
How to Export your License Count
Export License function will generate a CSV report that will breakdown your current license count. This report will be sent to your email address as a link that will download to your device.
1. Head to the Account tab and click on Export licenses:
2. Head to your email, and click on the link provided:
Note: In addition to the Company and Address, All invoice receipts will automatically contain:
- A Unique Receipt #
- The Date the Invoice was paid.
- The last four digits of the card on file.
Your Accounting Department can leverage this information to help keep a clear record of all your Fieldwire charges for a given account. Please email support@fieldwire.com if you have any questions or feedback about these features.