Overview & background
If you experience syncing issues - like plans that do not update, photos missing when you view your plans on the Fieldwire web app after adding them via our iOS app, or any information that you're seeing on Fieldwire web that does not mirror what you're seeing in Fieldwire on your mobile device, please follow the instructions below.
Note: A "download issue" is when information from your Fieldwire web app isn't syncing to your Fieldwire mobile app. An upload issue is when information isn't syncing (uploading) from your mobile device to the Fieldwire web app.
Before troubleshooting
Ensure that your device is up to date with the latest iOS and the latest version of the Fieldwire iOS App.
Important: To confirm the latest iOS and Fieldwire iOS app versions, refer to this article:
Am I using the most up to date Mobile Operating System and App version for Fieldwire?
To check the iOS of your device, head to your device settings, select 'General' and 'Software Update':
To check the version of Fieldwire you are running, open your Fieldwire App and select 'Support' at the bottom of your all-Projects Dashboard:
The version of Fieldwire currently on your mobile device is indicated under 'App Info':
Note: The current Fieldwire app version is 1.31. If the Fieldwire app needs an update it will state UPDATE instead of OPEN when you search for 'Fieldwire' on the App Store. Be sure to click UPDATE whenever it shows up here.
Ensure that your device has enough storage space
On an iOS smartphone or tablet, we recommend that you allot 3-6GB of the storage device on your device for Fieldwire to sync at optimal speeds. We tend to recommend using Fieldwire on mobile devices with more than 30GB of storage - 64GB is generally enough, even for those on multiple projects with several thousand sheets.
Please refer to this article for additional guidelines on how Fieldwire stores project content on your device:
Does my mobile device have enough date capacity and available storage?
Syncing troubleshooting steps for iOS devices
Download issues
Try each of these quick fixes in succession: if #1 doesn't fix your issue, try #2, and so forth
Step 1: Refresh the screen - Within the Fieldwire app, go the 'Plans,' 'Tasks,' or 'Project' list page and use your finger to swipe down the screen. That should refresh the app. You should see a blue bar moving along the top of the screen, indicating that your mobile project data is syncing to the web:
Step 2: Force quit the Fieldwire app and reopen - Force restart the app by double-clicking on the 'Home' button and swiping up on the Fieldwire app to close it. Reopening the app will start a new sync.
Step 3: Force restart your device - Hold down the power and home button until you see the Apple logo appear. Then, reopen your Fieldwire App.
Step 4: Log out and login - Log out of Fieldwire and then log back in.
Important: iOS users will not lose any unsynced data by logging out and back in, but Android users will. If you are troubleshooting an Android device please follow the steps on this article instead: Syncing issues? Troubleshooting on an Android device
Step 5: Re-sync the Project by using the 'Force Downloads' function
Important: Performing this action will remove and replace all the Fieldwire information on your mobile device for all of the projects you have synched to it. We recommend you only take this action if you have time to re-download all that content, and you must be connected to WiFi if you want to avoid using a substantial amount of your mobile data. Keep the app open while the data is repopulating.
- You will not lose any new data that has not yet synced.
- Depending on the number of projects and amount of data in each project, this can last 12+ hours.
- Keep the Fieldwire app open on the device during this process. Prior to selecting 'Force Downloads', adjust the auto-lock settings on your device (Settings > Display & Brightness > Auto-Lock > Never).
Click your project name in the upper-left to get to your all-Projects Dashboard:
Click 'Support':
Click 'Force Downloads' at the bottom of the Support page:
Note: If you select the 'Version' option after "Force Downloads" you will see the logs to indicate that content is downloading to your device:
Upload issues
Step 1: Try steps 1 through 4 of troubleshooting for Download issues.
Step 2: Push uploads using the 'Force Uploads' option
Important: Do not choose to Synchronize Data or log-out of the App after selecting this option.
Important: This is a Debug tool. We recommend you only take this action if you are connected to WiFi. Keep the app open while the data is repopulating. Adjust the auto-lock settings on your iPad prior to selecting this tool. (Settings > Display & Brightness > Auto-Lock > Never)
Go to the 'Support' Tab
Select 'Force Uploads'
Step 3: Reset Network Settings
If you experience synchronization issues, resetting your device's network settings serves as a great 'catch-all' remedy.
To Reset Network Settings perform the following steps:
(Settings > General > Reset > Reset Network settings)
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After you reset your network settings, try steps 1-4 of download troubleshooting. You can also adjust your auto-lock settings and select 'Force Uploads' again. The information should begin to sync again.