Overview & background
Plans that you have uploaded to Fieldwire via Dropbox / Box / OneDrive may not sync due to various reasons. This article will provide reasons as to why the sync may not be working, as well as how you can remedy the issue.
|Rename the plan file||
Plan file names for each version must remain identical in order for our software to recognize that the latest plan is, in fact, a new version of the existing plan in Fieldwire.
If you rename a version, it will not overlap with the existing version in Fieldwire.
You can rescan the drawings to bulk edit the names of the newly uploaded plans to match the preexisting plans in Fieldwire.
You can also batch edit plan names.
|Use a different Dropbox / Box / OneDrive account to upload plans||
If new versions of plans are uploaded from a different Dropbox / Box / OneDrive account than the original account, this disrupts auto-syncing because Fieldwire can't access the original Dropbox / Box / OneDrive account and files.
Our software won’t recognize that each sheet version from each different account is for the same plan.
|You can disconnect and reconnect the correct Dropbox / Box / OneDrive account by referring to this article.|
|Select a different upload method||
If you originally uploaded plan files via Dropbox / Box / OneDrive, then upload new versions of those files using another upload method, such as “My Computer”, our software will read those new versions as entirely different plans, and as such, they will not overlap the existing versions.
In general, it’s best to choose an upload method when first uploading a plan and then sticking with that method for every new version of that plan going forward. If you do not, the versions will not overlap as they’re supposed to.
Select one upload option only and only use the upload option you select.
With 2-way-sync you can choose Dropbox / Box / OneDrive or the 'My computer' upload option.
|Fail to re-authenticate your account.||If you are prompted to re-authenticate your Dropbox / Box / OneDrive account, be sure to do so, otherwise syncing between Dropbox / Box / OneDrive and Fieldwire may cease.||
You can re-authenticate your account by doing one of the following three actions:
1. Click the link the email you receive about re-authenticating.
2. Go to the Project Settings page and click 'Connect' in the integrations section.
3. Click '+ New plan' and select Dropbox / Box / OneDrive.
|Rename or move the "Fieldwire" or Project File.||
If you rename or move the root "Fieldwire" folder in Dropbox / Box / OneDrive, syncing between Dropbox and Fieldwire will cease.
If you rename or move the Project File in Dropbox / Box / OneDrive it will rename the Project and may cause synchronization issues
Do not rename folders in Dropbox / Box / OneDrive.
Folder structure in Dropbox / Box / OneDrive
Ensure that the Folder set-up in Dropbox / Box / OneDrive abides by the structure below.
It can be helpful to attempt to re-establish the connection between Dropbox / Box / OneDrive and Fieldwire. You can do this from the 'Plans' tab on the web version of Fieldwire.
First, you will need to disconnect your Fieldwire account from Dropbox / Box / OneDrive:
You can disconnect from the "Plans" tab
You can also disconnect from the 'Settings' tab
Note: Once you select 'Disconnect' the sync will stop. You may need to refresh to show the sync has been disconnected.
To re-establish the Dropbox / Box / OneDrive connection, select '+New Plan' and choose the Dropbox / Box / OneDrive icon. Select "Connect" and you will be prompted to sign in to your Dropbox / Box / OneDrive account once more.
This resource explains Dropbox / Box / OneDrive 2-way syncing in further detail.