Overview
Notifications are sent when a Task assigned to you or that you are tagged in is updated and the Project Settings and your individual Profile settings confirm you are choosing to receive notifications.
Note: You will not receive an update for any actions you perform in Fieldwire.
What types of Notifications can I receive?
Notifications are sent by Fieldwire when tasks are updated or created. These notifications are received by the assignee and anyone who has been assigned (or included in) the task at any point.
This article will detail the three types of notifications that Fieldwire sends, and how to enable notifications across all platforms.
Table of Contents
- Email Notifications
- Push Notifications
- Notification Icons and what they represent
- Enabling Notifications
- Table of Notification Triggers
- When Will a Notification be Sent?
- Unsubscribing/Re-subscribing to Emails Notifications
Email Notifications
Email notifications are sent to the email address associated with your account. In order to receive email notifications, please ensure:
- Email notifications are enabled in the project settings.
(detailed in 3. Enabling notifications below) - Email notifications are enabled in your personal settings.
(detailed in 3. Enabling notifications below) - You have checked your Spam or Junk folder, in case the email notifications have been auto-directed here.
If you have checked above and do not see any email notifications from Fieldwire, please contact support@fieldwire.com.
Push Notifications
Web Notifications
All notifications will also be logged in the Notification Center on the web version of Fieldwire. You can click on the 'bell' icon:
There, you will see all Notifications you have not yet reviewed.
When you click on the Notification, it will navigate you to the relevant task or project:
Once you have reviewed the Notifications you can select the 'X' or click on the red banner that reads: 'Clear'.
Mobile (push) notifications
iOS
If Fieldwire is installed on your mobile device and the Fieldwire app is closed, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.
Android
If Fieldwire is installed on your mobile device and the Fieldwire app is closed and the project related to the notification is 'enabled' on the device, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.
How to enable a project on Android
If Fieldwire is installed on your mobile device and the Fieldwire app is closed, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.
Notifications Icon on Mobile
To view your notifications on the mobile application, tap on the bell icon featured below:
Notification Icons and what they represent
- Checkmark icon represents task status updates (checkmark color to match the status color):
- Red Exclamation mark icon presents plan notifications and project notifications:
Note: If the project isn't enabled on the device, the notification will show grayed out:
- Yellow crown icon represents new admin notification or pending admin approval notification:
Note: Can only be viewed by the requestor and the admin's notifications on the web. This type of notification will not trigger a push notification.
- Chat icon represents other task or form updates (message or assignee change):
View Notifications
Once the icon is pressed, all of the tasks you have been tagged in appear. Click on whichever task you want to view, and it will take you directly to that task. View the GIF below:
Enabling Notifications
Enabling Notifications on Mobile
The screenshots below outline how to enable notifications on your mobile device
iPad
Step 1: Navigate to Settings
Step 2: Ensure 'Allow Notifications' is selected
iPhone
Step 1: Navigate to Settings
Step 2: Ensure 'Allow Notifications' is selected
Android
Step 1: Navigate to Settings
Step 2: Ensure 'App Notifications' in 'ON'
Enabling Notifications within the Project Settings
The Project Admins can go to the 'Settings' tab and can choose how often and which types of notifications are sent to the team on the project.
The two options are:
- Enabling/disabling the "Send email when tasks are created or updated" setting, which will ensure an email is sent to the owner of the task or anyone watching the task whenever messages are added on a task, a task is verified or completed, or the assignee of a task is updated on a task that they follow.
- Enabling/disabling the "Send email when plans have a new version or markups" setting, which will ensure a daily email is sent if any markups (including private markups) are added or deleted as well as if a plan sheet/version was added or deleted.
Enabling Notifications within your Profile Settings
Each person on the project can go to their Profile 'Settings' tab and can choose the frequency of whether to receive notifications:
- Instantly - With this setting, you'll receive Project-Wide notifications and instant Task updates. See the section below on what triggers a task notification versus what does not.
- Daily - With this setting, you'll receive Project-Wide notifications, Task updates, and Plan Updates. Our daily notifications are sent at 5AM based on the timezone of the project.
- Never - With this setting, you'll only receive Project-Wide notifications
- For more information, check out this article: Can I send an email to all my users?
| Email Notification | Task Updates | Plan Updates | Project-Wide Updates |
| Instantly | Yes - Instant | No | Yes - Instant |
| Daily | Yes | Yes | Yes |
| Never | No | No | Yes |
Step 1: Navigate to your Profile settings
Step 2: Scroll down to 'Email Notifications' and select the appropriate setting for you
For more information about how to generate hashtags and tag people in a task, please refer to this article: How to the "@" and "#" signs work?
Table of Notification Triggers
When will a Notification be Sent?
Task Notifications
A task notification will be sent when:
- Adding Messages on task.
- Verifying/completing a task.
- Updating the assignee of a task.
Notification will NOT be sent when:
- Photos / files / forms / crop plans are attached.
- Adjusting the category / location / start and end dates / manpower / cost / tags / watchers (directly from the task attributes section).
- The Notification would come through if these were updated via messages. Ex: adding ‘#tag’ or ‘@category’ as a message.
- Adding a checklist / marking off a checklist line item.
- Adding a related task.
Due Date Form Notifications
Email and in-app notifications are sent to the Form Assignee 48 hours prior to the due date.
In order for the Form Assignee to receive the Email and in-app notifications, the form must have an ‘Assignee’, a ‘Due Date’, and be in the ‘Draft’ or another ‘Editable’ status.
If the Status of the form has not been changed to ‘Submitted’, or another non-editable status, 48 hours prior to the Due Date, the assignee will be sent an Email and In-App notification to inform them that their assigned form is approaching the due date.
Note: If the Form Due Date is changed, then the notification resets, and will be sent 48 hours prior to the new Due Date.
Note: If the assignee changes then a new email is sent.
Request Admin Access
When a user that is not a Project Admin wants to upload new Plans, they will receive the following notification and can request Admin access:
If they click "Request admin access", all Project Administrators in this project will then get the following email notification and can decide if they want to ignore the request or update the users permissions on the People tab.
Unsubscribing/Re-subscribing to Email Notifications
To unsubscribe from receiving Fieldwire emails, you have a few different options. However, it also depends on what emails you don't want to receive.
You are able to unsubscribe from Fieldwire system emails and marketing emails by clicking the Unsubscribe link found at the bottom of any of the system or marketing emails you have received.
Once you've clicked on the "here" or "unsubscribe" hyperlink, you'll be redirected to a page where you can choose to unsubscribe from receiving either "Invoices and project emails", "Tutorials and marketing emails" or both. Whichever you choose to unsubscribe from receiving, make sure the checkbox is "checked" and then click the blue "Unsubscribe" button.
Note: If you click unsubscribe, you will not receive any emails coming from Fieldwire, including automated task reports, plan update notifications, or any other exports.
If you would prefer not to unsubscribe on your own, you can also request to have Support unsubscribe you from receiving emails by emailing support@fieldwire.com. If at anytime you would like to be resubscribed, please reach out to Support again at support@fieldwire.com.
If you want to have a more in-depth feature to decide which emails you receive and which ones you don't, or if you want to have the option to resubscribe yourself, contact support@fieldwire.com to request this feature.
If you would like to keep the email notifications, but don't want them to flood your inbox, you can create specific mail folders and filters which will push your Fieldwire emails to a specific folder.
For Gmail, click HERE!
For Outlook, click HERE!
For Yahoo, click HERE!
More Information
FAQs & troubleshooting
If users cannot receive notifications, they can reference these articles for similar troubleshooting steps: