What are notifications?

Overview & background 

Notifications are sent when a Task assigned to you or that you are tagged in is updated and the Project Settings and your individual Profile settings confirm you are choosing to receive notifications.

Note: You will not receive an update for any actions you perform in Fieldwire. 
 

What types of Notifications can I receive?

Notifications are sent by Fieldwire when tasks are updated or created. These notifications are received by the assignee and anyone who has been assigned (or included in) the task at any point.

This article will detail the three types of notifications that Fieldwire sends, and how to enable notifications across all platforms:

1. Email notifications
2. Push Notifications 
3. Enabling notifications
4. Table of Notification Triggers
5. When Will a Notification be Sent
6. Due Date Form Notifications

1. Email notifications

Email notifications are sent to the email address associated with your account. In order to receive email notifications, please ensure:

• Email notifications are enabled in the project settings.
  (detailed in 3. Enabling notifications below)
• Email notifications are enabled in your personal settings.
  (detailed in 3. Enabling notifications below)
• You have checked your Spam or Junk folder, in case the email notifications have been auto-directed here.

If you have checked above and do not see any email notifications from Fieldwire, please contact support@fieldwire.com.

2. Push Notifications

Web Notifications

All notifications will also be logged in the Notification Center on the web version of Fieldwire. You can click on the 'bell' icon:

There, you will see all Notifications you have not yet reviewed.

When you click on the Notification, it will navigate you to the relevant task or project:

 

Once you have reviewed the Notifications you can select the 'X' or click on the red banner that reads: 'Clear'. 

 

Mobile (push) notifications

iOS
If Fieldwire is installed on your mobile device and the Fieldwire app is closed, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.

 

Notifications Icon

To view your notifications on the mobile application, tap on the bell icon featured below:

 

Notification Icons and what they represent

• Checkmark icon represents task status updates (checkmark color to match the status color):  

• Red Exclamation mark icon presents plan notifications and project notifications:

 

Note: If the project isn't enabled on the device, the notification will show grayed out:  

• Yellow crown icon represents new admin notification or pending admin approval notification: 

 

Note: Can only be viewed by the requestor and the admin's notifications on the web. This type of notification will not trigger a push notification. 

• Chat icon represents other task or form updates (message or assignee change): 

 

View notifications

Once the icon is pressed, all of the tasks you have been tagged in appear. Click on whichever task you want to view, and it will take you directly to that task. View the GIF below:

Android
If Fieldwire is installed on your mobile device and the Fieldwire app is closed and the project related to the notification is 'enabled' on the device, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.

 

How to enable a project on Android

Android
If Fieldwire is installed on your mobile device and the Fieldwire app is closed, then you will receive a 'push' notification which will appear on your lock screen, similar to a text message.

Android push notification
 

3. Enabling notifications

(a) Enabling notifications on mobile 

The screenshots below outline how to enable notifications on your mobile device

iPad

Step 1: Navigate to Settings

Step 2: Ensure 'Allow Notifications' is selected 

    

iPhone

Step 1: Navigate to Settings

Step 2: Ensure 'Allow Notifications' is selected 

      

Android

Step 1: Navigate to Settings

Step 2: Ensure 'App Notifications' in 'ON'

 
Note: This article about the Notifications Center on Mobile contains additional content about mobile notifications. 
 

(b) Enabling notifications within the Project Settings

The Project Admins can go to the 'Settings' tab and can choose how often and which types of notifications are sent to the team on the project.
  

The two options are:

1. Everyone on the project gets a notification whenever a task they own or are tagged in is created or updated.
2. Send daily email notifications when plans are updated to everyone on the project.
    

(c) Enabling notifications within your Profile Settings

Each person on the project can go to their Profile 'Settings' tab and can choose the frequency of whether to receive notifications:

• Instantly - Receive Project-Wide notifications, Plans Updates, and instant Task updates.
• Daily -  Receive Project-Wide notifications and Plan Updates. 
• Never - Receive Project-Wide notifications

Email Notification	Task Updates	Plan Updates	Project-Wide Updates
Instantly	Yes - Instant	Yes - Instant	Yes - Instant
Daily	Yes	Yes	Yes
Never	No	No	Yes

 

Step 1: Navigate to your Profile settings
 

 

Step 2: Scroll down to 'Email Notifications' and select the appropriate setting for you

 

 

 

For more information about how to generate hashtags and tag people in a task, please refer to this article:  How to the "@" and "#" signs work?

 

4. Table of Notification Triggers

 

5. When will Notification be Sent 

A task notification will be sent when: 

• Adding Messages on task.
• Verifying/completing a task. 
• Updating the assignee of a task.

Notification will NOT be sent when: 

• Photos / files / forms / crop plans are attached.
• Adjusting the category / location / start and end dates / manpower / cost / tags / watchers (directly from the task attributes section).
• The Notification would come through if these were updated via messages. Ex: adding ‘#tag’ or ‘@category’ as a message. 
• Adding a checklist / marking off a checklist line item.
• Adding a related task.

 

6. Due Date Form Notifications

Email and in-app notifications are sent to the Form Assignee 48 hours prior to the due date.

In order for the Form Assignee to receive the Email and in-app notifications, the form must have an ‘Assignee’, a ‘Due Date’, and be in the ‘Draft’ or another ‘Editable’ status.

If the Status of the form has not been changed to ‘Submitted’, or another non-editable status, 48 hours prior to the Due Date, the assignee will be sent an Email and In-App notification to inform them that their assigned form is approaching the due date.

Note: If the Form Due Date is changed, then the notification resets, and will be sent 48 hours prior to the new Due Date.

Note: If the assignee changes then a new email is sent.

  

More Information

These articles delve further into where Fieldwire Notifications originate from.

• What are Task Notifications?
• What is a Task? 
• Uploading Plans (Notifications can be set for when new versions of plans are updated)
  
  

FAQs & troubleshooting

If users cannot receive notifications, they can reference these articles for similar troubleshooting steps:

• What if I do not Receive Reports?

 

Tutorial Video on Profile Settings

 

Tutorial Video on Project Settings