Overview
The ability to take 360º Photos is a key feature of the Business or Business Plus subscription on Fieldwire. To see how to take 360º Photos, follow the instructions outlined in this article: How do I take 360º photos in Fieldwire?. This Article will go through some troubleshooting tips about 360º Photos.
What cameras can I use to take 360º Photos?
The only cameras currently compatible with the Fieldwire 360º photo feature are the Ricoh Theta S, the Ricoh Theta V, and the Ricoh Theta Z1. That said, although we don't support non-Ricoh Theta 360 cameras, photos from non-ricoh theta 360 cameras can still be uploaded to Fieldwire through the web.
This graph below outlines the firmware compatibility between the Ricoh Theta cameras and the Fieldwire apps. Please ensure that the Camera firmware is at or above v01.62.
To ensure your Ricoh camera firmware is up to date and to connect to the camera's Wifi, you can opt to install the Ricoh app from the Google Play Store or Apple Store.
Please also ensure that you use the latest version of Fieldwire on your mobile device: Am I using the most up-to-date mobile operating system and app version for Fieldwire?
| Ricoh Theta S | Ricoh Theta V | Ricoh Theta Z1 | |
| Camera firmware requirements | v01.62 | v01.62 | v1.03.5 |
| iOS App version requirements | Version 1.3.1 | Version 1.3.1 | Version 1.3.1 |
| Android App version requirements | Version 2.6.1 | Version 1.4.1 | Version 1.4.1 |
Common issues and resolutions
| Issue | Resolution |
| When you connect the Ricoh Theta Camera you see an error message which states "Your camera is not currently supported". |
You will likely need to update the firmware for your Ricoh Theta camera. This Help Article from the Ricoh Theta website explains how to update the firmware on your camera. |
| You are captured in the 360º photo |
Set self-timer for the camera and move out of the frame. Use the Extension Adapter or Ricoh Theta stand to move out of the frame. |
You do not see the photo that you took. |
You may need to re-connect your Ricoh Theta camera to Fieldwire. Follow the instructions outlined in this article to re-connect your camera: How do I take 360º photos in Fieldwire? If there are 360º photos are saved on your device, you can also manually upload photos to the Photos tab of your project. |
More Information
These articles provide more information about features included in the Business or Business Plus subscriptions.