Overview & background
If you already have a paid plan but want to purchase additional licenses (or switch from monthly to yearly), all you have to do is follow these directions to make your desired updates in our re-checkout screen.
Note: This article provides an overview of how to adjust your paid license count. The steps outlined in this article apply to all the scenarios below:
- Add or remove licenses on your Annual plan
- Add or remove users (licenses) on your Monthly plan
- Switch from Pro to Business (and vice-versa)
How to manage your paid licenses on an Annual plan
1. Go to www.fieldwire.com on a computer or in a mobile device web browser (you CANNOT reach these pages via our iOS and Android mobile apps), log in to your Fieldwire account, and click where we list your current 'Pro/Business Plan' in the upper right corner of the screen:
2. You will be directed to the 'Account' tab. Next, select 'Click here to manage your subscription':
3. Click on the link at the top to 'update your subscription', or click on the Pro or Business pricing tile. Either option will take you to the checkout page.
Note: This page is very similar to our Pricing Page, which will show you your current subscription set-up - click the option to 'Edit Plan':
4. Select the type of additional licenses you wish to purchase - Monthly or Yearly. Then add the appropriate number of licenses to your current subscription.
Tip: Be sure that everything is to your liking before clicking the "Subscribe" button. Once you do click that button, your subscription will be updated based on your checkout selections.
Note: If you had a yearly Pro subscription and are switching to a yearly Business subscription, you'll be pro-rated on the remainder of your billing term to make up the difference in price.
You can preview the amount you will be billed by reviewing the 'Invoice total'.
Tip: Please look for an 'Invoice' email from Fieldwire confirming the subscription change. The email will be sent to the email address listed as your 'Recipient' under the 'Invoice Information' section of your Account settings.
How to manage your paid licenses on a Monthly Subscription
After you select your subscription type from the Pricing page, you can check on and update how many users you are paying for.
Note: Fieldwire will automatically adjust your monthly invoice based on the total user count on your Account and Projects. If you add or remove a user to your Premium Monthly subscription, your monthly invoice will reflect this.
Example: I have invited one other individual to my Pro - Monthly Fieldwire account/project. Therefore, I will be fiscally responsible for myself and the one user I invited to my account/project which totals 2 monthly users.
I can confirm the two users I have invited under the "People" tab on my Project. Keep in mind, the Blue dollar ($) sign icon means the Account Owner is fiscally responsible for the user's premium presence. The Grey dollar ($) sign icon means that this user has their own premium account, or their premium presence is covered by another user.
If I want to adjust my invoice amount I can either remove a user I am fiscally responsible for, or the user can purchase their own premium subscription.
Switch from Pro to Business (and vice-versa)
If you wish to switch from a Pro to a Business license or vice versa, please follow these instructions.
1. Go to www.fieldwire.com on a computer or in a mobile device web browser (you CANNOT reach these pages via our iOS and Android mobile apps), log in to your Fieldwire account, and click where we list your current 'Pro/Business Plan' in the upper right corner of the screen:
2. You will be directed to the 'Account' page. Next, select 'Click here to manage your subscription':
3. Click on the subscription you wish to obtain. If you are on a Pro subscription, you will need to click on the "BUY BUSINESS" link to continue to upgrade to the Business subscription.
If you are on the Business subscription, and you'll like to switch to the Pro subscription, select 'Downgrade' under the Pro section:
4. Select Monthly or Yearly billing cycles. We recommend annual billing for any user that will be using Fieldwire all year, since paying for the year in advance saves you $15 per user per month versus paying on the monthly cycle.
If you have additional users that will only use Fieldwire on certain projects for less than a year at a time, then simply invite them to your account or projects as additional users (above your annual license count) and you'll be charged for them month-to-month. Whenever they're done contributing, simply remove those users from your account to stop being billed for them.
Tip: Be sure that everything is to your liking before clicking the "Subscribe" button. Once you do click that button, your subscription will be updated based on your checkout selections.
Note: If you had a yearly Pro subscription and are switching to a yearly Business subscription, you'll be pro-rated on the remainder of your billing term to make up the difference in price. If you have a Business Subscription and are downgrading to the 'Pro' subscription, you'll receive a credit on your account for the unused time. This credit will automatically be deducted from your upcoming Fieldwire charges until it is fully used up.
You can preview the amount you will be billed by reviewing the 'Invoice total'.
Tip: Please look for an 'Invoice' email from Fieldwire confirming the subscription change. The email will be sent to the email address listed as your 'Recipient' under the 'Invoice Information' section of your Account settings.
More Information
These articles explain more about pricing and user permissions in Fieldwire:
- More details on how Fieldwire is priced
- The Fieldwire Pricing Page
- Learn about Account user types
Tutorial video on Account Management