How do I manage my user and license count or change to a monthly or yearly subscription?


Overview & background


If you already purchased a premium account, but want to purchase additional licenses (or switch from monthly to yearly), all you have to do is go back to the checkout screen to update your subscription.

Note: This article provides an overview of how to adjust your paid license count. The steps outlined in this article apply to all the scenarios below:

  • Adding users to your annual account
  • Removing users from your annual account
  • Changing from monthly to annual 
  • Changing from annual to monthly

Overview - How to manage your paid licenses 

Step 1: With open on your computer navigate to 'Pro/Business Plan' in the upper right corner of the screen.






Step 2:  You will be directed to the 'Account' page. Next, select 'Click here to manage your subscription'.





Step 3: Click on the link at the top to update your subscription, or click on the Pro or Business pricing tile. Either option will take you to the checkout page. You can also switch from monthly or yearly to see the difference in price beforehand.

Note: This page is very similar to our Pricing Page, which will show you your current subscription set-up.






Step 4: Select the type of additional licenses you wish to purchase - monthly or yearly. Add the appropriate number of licenses to your current subscription.

Tip: Be sure that everything is to your liking before clicking the "Subscribe" button. Once you do click that button, your subscription will be updated based on your checkout selections.





Note: If you had a yearly Pro subscription and are switching to a yearly Business subscription, you'll be prorated on the remainder of your billing term to make up the difference in price.

You can preview the amount you will be billed by reviewing the 'Invoice total'.




Tip: Please look for an 'Invoice' email from Fieldwire confirming the subscription change. The email will be sent to the email address associated with the paying account.


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