Overview & background
On Fieldwire, account management and pricing are in many ways interrelated. Fieldwire premium customers are billed on a per-user basis and Basic users can have no more than 5 users in order to utilize Fieldwire. Managing the people on your account is key to enjoying the benefits of Fieldwire based on your intended use case.
Please review this resource so you can see the 25+ articles about Account management & pricing that this help center contains if you have any account or pricing related questions.
How to upgrade from Basic to Pro / Business tier
Blocked account
Account management
| Article | Use case |
| What is the difference between project Admins, Members, and Followers? |
Definition of Project user types and their permission levels |
| What is the difference between Account Managers, Account Users, and Project Users? |
Definition of Account user types and their permission levels |
| How do I remove someone from my account? |
How to remove someone from the account |
| How do I transfer a Project from a "Basic" Account to a Premium Account? |
How to transfer a project onto a paying account |
| How do I consolidate paid accounts? |
How to combine multiple paying accounts |
| How do I add an Account Manager or User? |
How to add people to your account with specific permission levels |
| How to use the People tab |
Overview of the People tab on web and mobile |
| How do I change the account owner? |
How to add locations and why to create locations |
| How the 'task importer' tool works |
Login questions
| Article | Use case |
| You cannot log-in and need to reset your password | |
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How to change your account's email address when you are logged into Fieldwire |
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How to change the name on your account when you are logged into Fieldwire |
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| How do I change my password when I'm logged in? | How to change your password when you are logged into Fieldwire |
Pricing and payment questions
| Article | Use case |
| Fieldwire pricing and overages | Overview of our plans and billing process |
| How do I remove someone from my account? |
How to remove someone from the account |
| How do I transfer a Project from a "Basic" Account to a Premium Account |
How to transfer a project onto a paying account |
| How do I change the credit card details on my account? | How to change the card on file |
| How do I cancel my premium Fieldwire plan? |
How you can markup photos in tasks on mobile |
Account management video tutorials
Managing your team
User and project settings
Account management
More information