Account management & pricing

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Overview & background

 

On Fieldwire, Account management and pricing are in many ways interrelated. Fieldwire premium customers are billed on a per-user basis and Trial users can have no more than 5 users in order to utilize Fieldwire. Managing the people on your account is key to enjoying the benefits of Fieldwire based on your intended use case. 

 

Please review this resource so you can see the 25+ articles about Account management & pricing that this help center contains if you have any account or pricing related questions.

 

How to upgrade from Trial to Pro / Business tier

 

Blocked account

 

Account management 

 

Article Use case
What is the difference between project Admins, Members, and Followers?

Definition of Project user types and their permission levels

What is the difference between Account Managers, Account Users, and Project Users?

Definition of Account user types and their permission levels

How do I remove someone from my account?

How to remove someone from the account

How do I transfer a Project from a "Trial" Account to a Premium Account?

How to transfer a project onto a paying account

How do I consolidate paid accounts?

How to combine multiple paying accounts

How do I add an Account Manager or User?

How to add people to your account with specific permission levels

How to use the People tab

Overview of the People tab on web and mobile

How do I change the account owner?

How to add locations and why to create locations

What can I do as a Project Follower?

How the 'task importer' tool works

 

 

Login questions

 

Article Use case

How do I reset my password?

You cannot log-in and need to reset your password

How do I change my email address?

How to change your account's email address when you are logged into Fieldwire

How do I change the name on my account?

How to change the name on your account when you are logged into Fieldwire

How do I change my password when I'm logged-in? How to change your password when you are logged into Fieldwire

 

 

Pricing and payment questions

 

Article Use case
How is Fieldwire priced Overview of our plans and billing process
How do I remove someone from my account?

How to remove someone from the account

How do I transfer a Project from a "Trial" Account to a Premium Account

How to transfer a project onto a paying account

How do I change the credit card details on my account? How to change the card on file
How do I cancel my premium Fieldwire plan?

How you can markup photos in tasks on mobile

 

 

Account management video tutorials  

 

Managing your team

 

User and project settings

 

Account management

 

More information

 

FAQs & Troubleshooting

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